FAQ's

What file type of files can I send?

pdf, jpg, jpeg, psd, tif, tiff, eps, ai, and png. Always flatten your file before sending to print.

What file format should I send?

Your file format needs to be in CMYK. Any other format will delay your order process. Please start your design in CMYK. And all pantone colors should be converted into CMYK before sending to print, color conversion it’s a must so you can see the color that will actually print.

What resolutions should my file be?

All your premium printing – 300dpi

NCR Carbonless form printing - 300dpi.

What is bleed and how to set it up? See Image 1 on the right.

Bleed is printing that goes beyond the edge of where the sheet will be trimmed. In other words, the bleed is the area to be trimmed off. So if you want color or pictures all the way to edge of your print job, you must have a bleed extend past the cut-line and will be trimmed from the product during the final cutting phase. When the image is required to extend all the way to the edge, bleed is needed to preserve the finished look and the quality of the final product.

Please keep all text at least 0.125" inside the cut-line.

- The bleed for Standard Products is 0.125".
- The bleed for Booklets and Presentation Folders is 0.25"

Wide Format Printing – 0.5”Bleed

Standard Printing – 0.125”Bleed

(i.e.: If you are designing for business cards, your printed material size would be 2”X3.5”. However you should start designing your file as 2.125”X3.625” allowing a 0.125” bleed all around the card.  And if you are designing a 4”X6” post card, you should start it as 4.125”X6.125”, 300dpi on CMYK and send us your file with the 0.125 bleed all around the design)
 

What color mode should my files be in? 

If you send us an RGB file, there is a chance that a color shift may occur and you may not be satisfied with your final product.    

You should always start and finish your designs in CMYK color mode.

See Image 1 RGB vs CYMK on the right. 

How can I avoid my blue colors not to print as purple.

When using a blue in your design, always make sure to leave at least a 30% difference in your Cyan and Magenta values. 

As an example set your files to 100%C, 100%M, 0%Y, 0%K. As Blue is close to purple in the CMYK spectrum. Remember, use a low amount of magenta whenever using high amounts of cyan to avoid purple.     

Why does my business card crack around the edges?

When you have dark colors as the bleed, it will crack when cutting. This will be an exception in plastic business cards.

We are updated this page continually. We have answers for the questions below if you want to contact us we will be glad to answer them for you until we have them uploaded here. 

How should I set up a Spot UV job?

How can I make sure my blues do not come out purple?

How do I export a .pdf correctly?

How do I get a grayscale image in a CMYK document?

What is rich black and how can I get it?

What is banding?

Why is there cracking on my scoring job?

How can Pantone colors affect the way my job prints?

General ESR and Digital Color Printing

How should I set up a Plastic Card job?

How do I set up a Foil Worx job?

What is Akuafoil and how do I set it up?

How do I set up a Booklet?

What is Bundling and how does it work?

What is a Perfect Bound Book?

Can I design on the spine of a Perfect Bound Catalog?

What are Bumper Stickers?

How do I set up envelopes?

What is 14pt Metallic Pearl paper?

What is the difference between Long Edge Binding and Short Edge Binding?

Do you offer landscape or album style booklets?

What is 14pt Natural paper?

What are the bleed requirements for Counter Cards?

How are Counter Cards supported so they can stand up?

Can you mail Postcards and Announcement cards with Round Corners?

Can Digital Letterheads be imprinted on?

Can Offset Letterheads be imprinted on?

What are EDGE Cards and how do I set them up?

What are Suede Cards?

How do I set up NCR Forms and set them with Variable Numbering?

What are Window Clings and how do I set them up?

How do I set up Greeting Cards?

What are Raised Spot UV Cards and how do I set them up?

How do I set up Presentation Folders?

What are Painted Edge Cards and how do I set them up?

What are Raised Foil Cards and how do I set them up?